All shipments are made from our Florida location.
Products with badges (the star shaped icons) indicating “GDG” (Genuine Dog Gear) or “Sylvans” products are manufactured and warehoused at our facility in Daytona Beach, Florida. We ship every weekday. We do not ship on Saturday or Sunday, so orders placed on the weekend ship on the same schedule as orders received Monday morning. Orders for products such as braided leashes that call for custom colors will be a bit slower, because we custom build each item after receiving your order.
Products with the “Partner” badge are manufactured and warehoused at other locations. We will submit your order to our Partner the same day we receive it, but shipment times for those products will typically take longer than for our Daytona products. We monitor our Partner orders continually and will act as your advocate if there are any delays. However, we can’t promise that Partner products will ship as quickly as the products we warehouse in Daytona.