Protecting your privacy is a top priority to us. Here’s how we collect, use and protect any personal, business or data information you provide to us via our website, email, telephone, fax or mail.
While visiting our standard website (noted in your browser address as pages ending in .html) information is stored in a log file for the purpose of analyzing what pages are accessed, which files are downloaded, and what errors occur. We review which top domain addresses visit our site. This process does not collect any personal information about you or your computer.
- When you complete any form on our site, your information is written to a secure file.
- When you shop our online store, a SESSION ID tracks movements and your IP address is stored for authentication and verification reasons only.
This is standard in all shopping cart programs. Your credit card information is stored securely via GeoTrust SSL, in a different location than your contact information, and is removed from the server when transactions are complete.
hases made on this site will reflect a charge from Sylvan & Sons, the parent company of Genuine Dog Gear. We use secure servers so your credit card information is secure and safe.
Order notification After you place your on-line order you will receive an automatic reply from the web site that includes your order information. If you do not receive an automatic notice, either your e-mail address was entered incorrectly, or your order was not placed. Please contact us if you don’t get an automatic notice.
Shipping notification We send a shipping notification on the day we ship your order. If you do not receive this notification by the end of the day following the day you placed your order (or the following Monday) please contact us It’s possible your order was not completed, or it could be delayed.