Returns & Exchanges
We’ve found that our customers are so happy with their purchases that they not only don’t return our products, but come back time and time again to purchase additional items for themselves and others. A long history of satisfied customers gives us the confidence to offer you our exceptional guarantee and return policy.
Should it be necessary to return an item, simply send the item, within 30 days of the date of purchase, to the address below:
Genuine Dog Gear/ Sylvan & Sons
ATTN: RETURNS DEPARTMENT
3898 US 40 New Paris, Ohio 45347
Please include:
- Your name, or the name of the person who placed the order.
- A return address and a phone number.
- Or a copy of your invoice/sales receipt.
- Note explaing reason for return.
If you have a questions before returning an item, please contact us by phone, or by email.
Items MUST be returned in resalable (new) condition, which is an evaluation left strictly to the determination of Genuine Dog Gear/Sylvan & Sons, we will credit the purchase price paid for the returned item according to the following policy:
- All returns subject to a 15% restocking fee.
- If order qualified for Free shipping, the return credit may be subject to pay for original shipping & handling cost.
- Your name, or the name of the person who placed the order,
- A return address
- A phone number,
- Or a copy of your invoice.
Custom orders, which are orders with customer requested colors and/or non-standard sizes, are not eligible for a return unless there is a defect in the material or workmanship.
